Legal & GDPR
Last updated 21 June 2026
These Terms apply when a person uses an Icletns-powered booking form supplied on or for a business's website.
The business identified in the booking form is the provider of the service and is referred to as the Business. Customer means a person who submits, requests, receives, or is the subject of a booking through the booking form.
Icletns supplies booking software to the Business. Icletns is not a marketplace, does not supply the booked service, does not employ the Business or its staff, and is not a party to any contract for an appointment or other booked service between the Business and a Customer.
Any contract for an appointment or other booked service is solely between the Business and the Customer. The Business is responsible for:
The booking form submits booking information to Icletns, which processes and stores it on behalf of the Business according to the Business's configuration. A submission is not necessarily an accepted appointment. The Business's booking terms and confirmation message determine when a booking becomes binding.
Icletns does not process appointment payments, store payment card details, hold Customer funds, act as a merchant of record, or participate in the settlement of appointment-related transactions between Businesses and Customers.
Any appointment payment is made directly between the Customer and the Business using arrangements selected by the Business. Questions about charges, deposits, refunds, chargebacks, or payment failures must be directed to the Business or its payment provider.
Third-party payment providers process only Business subscription payments to Icletns unless future functionality is expressly introduced under separate terms.
The Customer must:
The Customer must not attempt to compromise, scrape, overload, reverse engineer, or gain unauthorised access to the booking form or Platform.
The Business sets and administers its own appointment policies, subject to applicable consumer law. Icletns does not decide whether a cancellation, refund, rescheduling request, or no-show fee is valid.
The booking form may provide tools for requesting changes, but the Business remains responsible for accepting, rejecting, and administering those requests.
Nothing in these Terms removes statutory consumer rights against the Business.
The Business may use Icletns to send operational booking communications, such as confirmations, reminders, changes, or cancellations. These messages are sent for the Business's booking process.
The Business is responsible for the content, lawful basis, and marketing status of communications it directs to Customers. Marketing messages must comply with applicable consent and opt-out requirements. Icletns is not responsible for marketing communications initiated or controlled by the Business.
For booking data, the Business is normally the data controller and Icletns is its data processor. The Business decides why the data is collected and how it is used.
Customers should read the Business's privacy notice and the Icletns Privacy Notice. Rights requests concerning booking information should generally be directed to the Business as the controller of that information.
Icletns is not medical software or a clinical-records platform. Customers must not enter medical records, clinical notes, diagnoses, treatment histories, or other special-category health data into general booking fields.
Icletns seeks to provide reliable booking infrastructure but cannot guarantee uninterrupted access. The form may be unavailable because of maintenance, connectivity, security incidents, third-party failures, or events beyond reasonable control.
If the form is unavailable, the Customer should contact the Business using another published contact method. Icletns is not responsible for a missed appointment opportunity where no booking was confirmed.
Icletns and its licensors own the booking software, interface, and related technology. The Business owns or is responsible for its name, branding, service information, and content.
Customers may use the booking form only to make and manage genuine bookings. No other licence is granted.
Icletns does not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Icletns is responsible only for loss that is a foreseeable result of its breach of these Terms or failure to use reasonable care and skill in supplying the booking software to the extent it owes that duty directly to the Customer.
Icletns is not responsible for:
Nothing in these Terms affects mandatory consumer rights.
Technical security concerns may be reported to [email protected]. Service complaints, appointment disputes, and refund requests must be sent to the Business.
Icletns may update these Terms for legal, security, technical, or operational reasons. The version that applies is the version available when the Customer uses the booking form, unless mandatory law requires otherwise.
These Terms are governed by the law of England and Wales. A Customer living elsewhere retains any mandatory protections and rights to bring proceedings that cannot lawfully be excluded in their home jurisdiction.